Education and Training

Give a man a fish and he will eat for a day. Teach a man to fish and he will eat for the rest of his life.
- Chinese Proverb

Following the successful deployment of a virtualization infrastructure, it is critical to ensure that the IT organization is in a position to management their going-forward use and expansion of the IT infrastructure. ISM employs a mentoring/knowledge transfer methodology to teach the principal stakeholders within the IT organization how to manage and deploy its virtual assets.

In addition to the technical mentoring required for the virtualization infrastructure application, ISM will custom develop business process training based on the governance processes defined, modified, or upgraded as a result of the virtualization initiative.

Any time significant changes are going to be made to an enterprise's businesses processes, ISM works with the client to develop a comprehensive Marketing and Communications Plan. Whenever possible, this is done in close coordination with the client’s Marketing Department. The plan has the following objectives:

• Identify the primary stakeholder groups, including those departments and business units that will be impacted by the initiative.
• Identify the communication channels that work well within the client. We often find that one channel works well for one stakeholder group, while a different channel works better for another group.
• Identify the messages that will be provided to each stakeholder group, as well as to the enterprise as a whole.
• Develop the communication plan including the timing and frequency of communication to each group and to the enterprise.
• Develop the necessary budget for continuing communications efforts.

It is difficult to over-emphasize the need for a comprehensive communications plan. If change is to become ingrained within both the departmental and corporate cultures, continual, effective communications, targeted to specific stakeholder groups is essential. ISM has the tools and expertise to assist the client in implementing change.

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