Overview

Effective and efficient Service Management processes are key to running IT as a “business within the business”. But determining where to start, which processes are most critical, and how to make those processes an integral part of the IT culture can be a daunting task. Equally difficult is deciding which framework or combination of frameworks on which to base these processes.

ISM has over 17 years experience helping organizations improve their service orientation and business value of their IT organizations. The ISM Framework for IT Success^SM (a.k.a. "Fritz") represents a best practice combination of numerous industry-recognized frameworks, processes, and architectures, including ITIL, COBIT, CMMI, and PMBOK. Our extensive real world experience has allowed us to simplify, combine, and streamline these various tool sets into a single, practical framework focused on creating a successful IT business within the business.

While every solution is tailored to the client’s unique needs, we always follow our core Performance Improvement Methodology and IT Service Management/ITIL Implementation Methodology as we selectively define, implement, and deploy the appropriate aspects of the Framework for IT Success within your business.

Using these methodologies, ISM services and solutions address all aspects of the Service Management lifecycle, including:

• Performance Improvement and Initiative Planning
• Gap Analysis and Improvement Roadmap
• Service Management Strategy Definition
• IT Service Definition and Service Catalog
• Service Management Process Requirements Definition
• Software Evaluation and Selection
• Solution Design, Development, Integration, Implementation, and Training

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