ISM provides a full range of services in the area of solution implementation and deployment. Through our partnerships with multiple vendors and other solution providers, we are able to provide a comprehensive suite of implementation and deployment services covering numerous systems and solutions.

Once a technology has been selected, we work closely with our clients to provide the necessary level of expertise and resources. Furthermore, Service Management initiatives generally impact multiple functions and departments, so it is critical to ensure timely communications, effective coordination, and measurable project progress. ISM uses a combination of proven industry models and ISM’s own propriety business processes to achieve optimum results for this type of complex, integrated project.

Our services in the area of solution implementation and deployment include:

Project Management

Project initiation, tracking and reporting
Project integration and coordination
Issue resolution management
Project communication to stakeholders
Project funding and budget management

Solution Design

Requirements to technology mapping
Functional design
Technical design
Interface design

Solution Development

Application development, configuration, and customization
Systems integration

Solution Testing

Test case development
Test case execution

Solution Deployment

System deployments
Product upgrades
Post "go live" support

Click here to go up to the Service Management services and solutions page.

Who is ultimately accountable for the success or failure of the business process -- the IT service provider or the business process owner?

The correct answer is “Both!”

ISM


Copyright 2007 Integrated Solutions Management, Inc.